Saturday, July 04, 2009

Tea time with family at Garden, 1 Utama

I watched ICE AGE: DAWN OF THE DINOSAURS and had a great laugh with my family together with all the other moviegoers in the cinema. We watched it at the GSC cinema in 1 Utama. It was hilarious and heartwarming with a good storyline to boot.


After the movie, we got hungry and decided to go to Garden Lifestyle Store and Cafe for our makan-makan. I've been there a few weeks ago with my mom and sisters Rose and Catherine, and liked the place. We decided to go again, but this time the dining experience was less satisfying. The food was not as good as before.

I like the wedding-like padded hardcover menu. The contents were even better featuring cute cat illustrations and various types of flowers, besides the food and drinks options.
My two beautiful sisters, Catherine (left) and Rose
Lovely ambience
Michael's mocha
Fries as a side dish
The Garden Sandwich that I enjoyed the last time I was here (because there was lots of butter on the toasted bread), but this time it was not so good
John's pasta and it tasted quite good
The somewhat weird chicken wings

What we liked about the cafe:
  • Great ambience and loved the garden concept
  • The staff was courteous despite the stress evident on their faces
  • The supervisor or manager was efficient in handling our dissatisfaction. He courteously asked if we could fill out the comment form, and boy, my brother John did give his best write-up. He viewed our complaint seriously and took immediate action. Earlier we gently rejected his offer of complimentary coffee (because that's not why we offered our feedback), but later he came by and gave us dainty cakes and asked us to accept the cafe's apology. We appreciated his gesture.
What we disliked about the cafe:
  • Food and some drinks came slow
  • Food quality not consistent and not as good as the previous visit
  • My coffee came last and almost toward the end of my sandwich even though the server asked if I would like my coffee to come in the beginning or at the end of the meal, and I told her the former
Our conclusion: Maybe the cafe couldn't handle large crowds especially during weekends. The staff became rather kelam-kabut and you could see the stress on their faces in handling orders and requests by customers.

Would I return to the Garden? Yes, I would and to make sure I appreciate the experience better, I'd do so during weekdays, non-peak hours.

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14 commented:

  1. Can I come too? This place is absolutely beautiful. The details in the decoration are just amazing. Food looks scrumptious too.

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  2. Okay, now I'm seriously hungry. Good thing it's lunch time :P

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  3. Don't know how the food taste like but the pictures pictures really make it look delicious!

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  4. Wow, beautiful photos! espeically the butterfly and ladybugs, and the food does look yummy :)
    I want to see the new Ice Age movie, I like the first 2.
    http://thebookworm07.blogspot.com/

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  5. What awesome photos.They're exquisite. I can't look at the food, I'm trying to lose weight. LOL

    http://bookwormsdinner.blogspot.com

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  6. I love that your family goes to the movies together. Mine used too before everyone and their kids grew up and went the seperate ways more. The Cafe and your photos are beautiful as usual. I still think you need to be a restaurant critic - actually you are already;-)

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  7. Viv, you're more than welcome to join us! Come, come!

    Hi Ana, I hope you had a great lunch! LOL!

    Hi Stanley, actually the food's not that bad but could've been better. I hope you could give the place a try, if you haven't. I'd love to hear your thoughts about it. :)

    Hi Naida! I share the same thoughts with you about the butterfly and ladybugs. They're so pretty! I think you'd love ICE AGE. It's such a great movie.

    Hi Wisteria! So good to see you here. I'm trying to lose weight too...

    Thanks, Kristy! Food critic would be a nice career choice. I like the idea! :D

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  8. The Garden Lifestyle Store and Cafe is beautiful, Alice. Perfect for a wedding. :-) I'm sorry though that the food wasn't better this time around.

    I am glad you enjoyed the movie. I haven't seen any of the Ice Age movies, but I hear they are good.

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  9. I'm looking forward to that movie!

    It's too bad everything wasn't up to par, but since you had a good experience there earlier, hopefully you will again. I believe in letting restaurants know when you've had a problem so they can improve on it.

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  10. Great pics, Alice!
    The cafe is lovely and the food looks delicious too! You all must had a terrific time! :)

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  11. It's so great that your family does things like that together and your sisters are indeed beautiful as are you. The cafe is beautiful. I bet even more so seeing it firsthand. Thanks for sharing with us.

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  12. Hi Wendy! I'm happy that the supervisor/manager took our feedback seriously. That sort of make up for the dissatisfaction of the food. I must say that the ambience is great. It may be a tad too flowery for guys... Oh, oh, oh... you must go watch all the ICE AGE movies. They're so fun and meaningful. :D

    Hi Barbara, I hope you'll enjoy the movie! I sure hope things will improve the next time I visit the cafe again. I like the place and I truly think it will improve. I think the people there has got good attitude. :)

    Thanks, Melody! We did have a terrific time. :)

    Awwwwwww... thanks, Dar! It's always a pleasure to share with all of you. *GRIN*

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  13. I like the flowers all over the place. Sorry to hear that you weren't too satisfied about the food. That was a good gesture from the manager.

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  14. Hi Rachel, the place is nice. I'm glad the manager practices good customer service. I do understand how busy weekends can be.

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